Difference between revisions of "Template:Time and Patience"

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Punctuality has been exceedingly difficult to instill into a population unused to regular hours.

— Margaret Mead, Soviet Attitudes Toward Authority (1951)

Time is money to Americans, and punctuality is a virtue. Meetings are expected to start on time, and work under pressure of the clock is a challenge routinely accepted. To Russians, however, with their agricultural heritage, time is like the seasons—a time to reap and a time to sow, and a time for doing little in between.

Seychas budyit (it will be done right away) is an expression heard often in Russia, from waiters in restaurants, clerks in stores, and officials in offices. Be assured, however, that whatever has been promised will not be done right away but will more likely take some time. Being late seems to be part of the Russian makeup. The anthropologist Edward Hall has described two types of time, monochronous and polychronous, each true for one culture but not for another. The United States goes by monochronous time, meaning that an American gives his undivided attention to one event before proceeding to the next. He takes deadlines seriously, values promptness, and attaches importance to short-term relationships. Russians basically live in polychronous time, in which a person deals simultaneously with multiple events and is very flexible about appointments. He is always ready to change his schedule at a moment's notice to accommodate a friend or relative, since he attaches more importance to long-term relationships than to short-term ones.

Muriel would make lunch appointments with magazine editors three weeks ahead. Sergei would call up a busy executive in the morning hoping to see him that afternoon. Who knew what might happen three weeks hence? Fyodor thought it was ridiculous for Carol to invite guests to dinner two weeks in advance; Carol found it odd when his Russian friends called up late Friday night to invite them to dinner the next evening. As Ronald Hingley observed, "To the excessively time-geared Westerner, Russia still seems to operate in an atmosphere relatively emancipated from the clock."' Fyodor hardly ever wore a watch unless Carol reminded him that he had a very important appointment. He canceled a promising job interview because his best friend from Russia, whom he had been seeing almost every day during the man's month-long visit to America, called up that morning and said he needed to talk. If a friend or family member needs something, appointments and business commitments go by the board. Such an attitude does not go over well in American offices. Fyodor's boss threatened to fire him because of his chronic tardiness, and only an alarm clock set forty-five minutes ahead forced him to change his behavior.

Americans naturally quantify time. They will meet a friend in ten minutes, finish a project in five months, and apologize if they are more than five minutes late." The Russian concept of time is porous. Joyce finally figured out that when Pyotr said "I'll be ready in an hour" he meant two hours; "in twenty minutes" translated into forty-five; "right away" or "immediately" meant in fifteen minutes. The vagueness of Russian time expressions can drive American spouses crazy. "He'll come during the second half of the day" means anytime between 1 P.M. and 6 P.M., while "around seven o'clock" covers the period from 6:10 to 7:50.^[1]

Communism reinforced the native Russian disrespect for time, since workers could not be fired and there was no incentive to do things on time. Moreover, in a country where time is not a vital commodity, people become more sanguine about accepting delays. When something very important must be done, it will be done, and time and cost will not be obstacles. But time for Russians is not yet an economic commodity to be measured in rubles or dollars.

Being on time is consequently alien. Russians are notoriously late, and they think nothing of arriving long after the appointed hour, which is not considered as being late. (Concerts and theater performances, however, do start on time, and latecomers will not be seated until the first intermission.)

When Russians do arrive, there are a number of rituals that must be played out before the business part of a meeting can start. First, the small talk, a necessary part of all personal encounters; then, the customary tea or other drink, followed perhaps by talk about family and personal problems; and finally, the business of the day. All this takes time and usually does not start before ten o’clock in the morning.

The business part of the talk will also be lengthy, because important issues are approached in a roundabout rather than in a direct manner. Impatient foreign business people will wonder when the key issues of the meeting will be discussed. And after the meeting has concluded and the visitor believes he has agreement to proceed, nothing may happen for weeks, or months, or ever.

For Russians, time is not measured in minutes or hours but more likely in days, weeks, and months. The venerated virtue is not punctuality but patience. As a student from India who had spent four years in Moscow advised me, “Be patient, hope for the best, but prepare for the worst. Everything here takes time, and sometimes never gets done.”

Americans and many other nationalities are oriented toward doing; Russians, toward contemplating. As a Russian psychiatrist explained to Yale Richmond, "Russians can look at an object all day and reflect on it but take no action." When faced with an issue to be resolved, they will first think through the historical, philosophical, and ideological considerations as well as the consequences of whatever is to be decided. In contrast, Americans and other “doers” will first consider the practical points, the obstacles to be overcome, the details, and how to get from here to there.

A Russian conference interpreter, recalling her experience with Russians and Americans in the evenings after their formal meetings had adjourned, told Yale Richmond, “The Russians would sit all night drinking tea, discussing and reflecting, while the Americans would be thinking about what they had to do the next day and preparing to do it.”

Such divergent views of time can create difficulties in cooperative efforts and joint ventures. Americans will want to negotiate an agreement expeditiously, schedule an early start on the venture, begin on time, meet production deadlines, complete the work as promptly as possible, and show early results or profit. Russians will need more time to get organized, and there will be frequent delays and postponements. They will be less concerned with immediate results, and profit is a concept that they are just now beginning to understand. The job may be completed, but only after considerable prodding from the American side.

What to do? Persist patiently, and speak softly but carry a big prod. Once prodded and made to understand that a deadline must be met, Russians can show prodigious bursts of energy and will work around the clock to complete the job.^[2]